WARNING ABOUT UNAUTHORISED RETAILERS SELLING FAKE, RETIPPED/REFURBISHED LYRA CARTRIDGES TAMPERED WITH BY UNAUTHORIZED THIRD PARTIES, AND GREY MARKET IMPORTS
There are a growing number of unauthorised retailers claiming to offer Lyra cartridges for sale in such markets as Singapore, Hong Kong, and mainland China. Sometimes these cartridges are advertised or sold at highly discounted, extraordinarily low prices.
We have found many of these cartridges to have altered serial numbers, be used but sold as new. Some have been re-tipped or tampered with by unauthorized third parties, and they no longer sound like genuine Lyra cartridges. Lyra does not recognise any cartridges that are tampered with in any way (including altered serial numbers), likewise with grey market imports sold by unauthorized businesses.
Also, Lyra's authorized distributors and retailers will not accept any service requests for cartridges with serial numbers that originate from outside their region. Our appointed distributor network is listed on our distributor pages. Each distributor and retailer is selected for their ability to service, support, install and maintain all our products, and are the only legitimate source for original, genuine Lyra products. Our distributor network is also the only source for obtaining warranty or service of our products.
Finally, Lyra does not offer re-tipping (replacing diamond & cantilever only or diamond only) of our cartridges, we only fully rebuild (or exchange/upgrade) cartridges as this is the only way to ensure proper functioning and performance. Unless your Lyra product was obtained through our distribution network and can be verified with proof of purchase, you will be unable to obtain service or warranty support for the product. This policy not only protects you, our valued clients but also our network of specialists who represent us.